Account terms for players in Denmark
These terms govern the use of the Betoro casino and odds service by residents of Denmark. A person who registers accepts them, and we apply them in the same way in Danish and in English.
Who may open an account
An account may be opened only by a person who meets every condition in this list:
- The person is 18 or over.
- The person lives in Denmark and holds no other Betoro account.
- The details given at registration are correct and match the identity document.
- The person is not registered in ROFUS.
We may close an account that was opened without meeting these conditions, and we may ask for proof at any time.
How the account is held
The account is personal. The login must not be shared or passed on, and the holder answers for activity carried out with the password. We may ask for proof of identity and address, in particular before a withdrawal, and the holder agrees to give us the information we reasonably need to check an account or to answer a complaint. Deposit limits and breaks that the holder sets are applied as set.
Verification and limits in practice
When we ask for documents, the holder is expected to do the following:
- Send images that show the whole document in good light.
- Make sure the name and address match the account exactly.
- Reply to our questions without delay, since a withdrawal waits for the review.
The holder may set a deposit limit at any time. A lower limit applies at once, and a request to raise a limit takes effect no earlier than 24 hours later, as the Danish rules require. The holder may also take a break or register in ROFUS, and we respect either choice.
Deposits and withdrawals
Amounts are stated and settled in Danish kroner. The minimum deposit is DKK 100. Deposits and withdrawals must use an instrument in the holder’s own name. We review a withdrawal before release, and the time depends on the verification status, the method and any active bonus. A payment provider may apply its own charges, which the provider sets, and a credited deposit cannot be reversed by the holder unless the law or the provider’s rules allow it.
Offers
| Offer | Match | Minimum deposit |
|---|---|---|
| Casino | 100 per cent up to DKK 1,000 | DKK 100 |
| Odds | 100 per cent up to DKK 1,000 | DKK 100 |
| Offer | Turnover | Validity |
|---|---|---|
| Casino | 10 times | 60 days |
| Odds | 5 times | 60 days |
The bonus in either offer cannot exceed DKK 1,000, whatever the size of the deposit. A bonus that is not turned over within 60 days lapses together with the winnings derived from it. A withdrawal requested while a bonus is active may affect the bonus, as the offer terms state. An offer can be declined at the deposit step.
What is not allowed
- Abuse of offers, including the use of several accounts.
- Automated play and any attempt to interfere with the service.
- The use of another person’s payment instruments.
- Messages that insult, threaten or mislead other persons.
If an account is used in breach of these terms, we may restrict or close it and may withhold funds that arise from the breach. The remaining balance is dealt with under the withdrawal rules unless the law or these terms provide otherwise. A holder who notices misuse or a weakness in the service is asked to report it to [email protected] without delay.
Notices
We send notices about the account to the email address registered with it, and the holder keeps that address current. A notice sent there counts as received. A change of name or address is reported to us in writing, with the documents that prove it, before the next withdrawal is requested.
Third-party services
Payment providers and support services that we name are independent of us. Their terms govern what they do, and a dispute with a provider about its own charges or limits is settled with that provider. We will, however, help the holder to find the transaction record on our side.
Play for entertainment
We offer the service for entertainment. Nothing on our pages is advice on how to bet, and no offer is a promise of a result. Gambling can be harmful, and we ask every holder to set a budget before the first deposit.
Our content and other sites
The content and names on the site belong to us or to our licensors and may not be copied without permission. Where we link to other sites, such as support services, their own terms apply to them.
Our responsibility and its limits
We answer for the accuracy of the information we publish, within the limits of Danish law. We aim to keep the service available but do not promise that it will run without interruption, and we are not liable for interruptions outside our control or for losses that arise because a holder did not protect the login.
Language of these terms
These terms exist in Danish and in English with the same meaning. If the two versions differ, we correct the difference in the way that protects the holder.
Changes, ending the agreement and complaints
We may change these terms. The new version applies from its publication, and continued use means acceptance. The holder can close the account at any time by writing to [email protected], and any balance is paid out under the rules for withdrawals.
To complain, send the account, the date, the amount and the point in dispute to the same address. We confirm receipt and answer in writing. If the answer does not settle the matter, the holder may use the complaint routes available under Danish law. Danish law governs these terms, and a provision found invalid leaves the rest in force. These terms are effective from 7 October 2026.